Policies

Shipping & Delivery

    Free delivery| 3-7 Working days| Available in Delhi NCR
  • Enjoy free delivery on all your Adima orders.
  • Adima currently ships to Delhi NCR
  • All orders are manufactured with care and precision and will be delivered within 7-10 working daysfrom the date of order confirmation.
  • Please note the prices on our website are subject to price fluctuations, due to various factors. Once an order is placed by you, you will be liable to pay such amount as was displayed on the date of the order and the invoice.
  • We deliver to certain pin codes only conditionally. In such cases, you may need to make an advance payment or minimum purchase value for your order to be eligible for delivery. For such locations, warranty, and after-sales service will also not be available. To know the exact conditions for your delivery location, please enter your pin code in the box provided for this on every product page.
  • Note:Though our utmost priority is getting your furniture delivered to your doorstep however unforeseen events sometimes cause a delay. In such a case, we will keep you updated throughout and do our best to delivery quickly. For more information, please write to smile@adima.in

Installation & Assembly

    The Installation and the assembly is free of charge for any delivery within Delhi NCR.

Return & refund

  • Our product is crafted with complete quality assurance however if you happen to receive any damaged or defective product, or a product that does not comply with the specifications as per your original order, you can return it on the spot.
  • If you happen to notice a damage or defect post the delivery of the product, kindly ring us at 1800-212-4828
  • The refund amount for the orders paid online or paid via credit/debit card at the time of delivery will be refunded within 7-10 working days from the date of initiating the refund through the online account, or will be refunded to the same card, depending on the most suitable circumstances as determined by ADIMA.
  • The refund amount for the order paid vide cash on delivery option, will be initiated within 4-6 working days, and the order amount will be credited to your bank account via NEFT.

Cancellations

  • Since each of the order you place is made to order, Adima cannot afford to cancel or replace or modify the order once the payment has been made.
  • For any cancellations made before the delivery is done, any advance payment will be refunded.
  • Items bought on discount during sale are not eligible for cancellation after delivery.
  • The cancellation policies mentioned here do not apply to certain pin codes.
  • You can cancel your order for any product (except made-to-order products) at any time prior to its delivery by logging in to your account and selecting the 'Request cancellation' option.

Payment & Financing

Adima offers multiple payments for you to make your shopping easily:
  • Online Payment via Credit/Debit Cards
  • Cash on Delivery, currently only Delhi NCR

Warranties and Claims

  • Please note the standard warranties and the conditions for usage of the Products in relation to each Product. No claim (a) that is contrary to the above or (b) where Products have been used contrary to the conditions of usage; will be entertained.
  • If products are delivered to cities we do not service, we are unable to support you with after sales related service/warranty as offered to our serviceable cities. We will also be able to solve for any post sales related issues, if any, only if you get the product to be serviced to the nearest Delivery Centre (in a different city from your city) at your own cost and risk.

Frequently asked questions

What is the estimate delivery time?

Depending upon the delivery pin code, the delivery time can be estimated. To check the delivery time for your product, click here.

How do I track my order?

Please use the below link to track your order further:

Do you offer warranty on your Products?

Each of our product is made with surety of providing the best result however if you notice any defect/damage in our product you can return it back to us within the span of 1 year from the time of purchase.

Do you charge anything for delivery and installation?

There are no charges for delivery and installation within Delhi NCR however any product to be delivered outside of Delhi NCR will be charged per kg depending upon the size of the product.

Do you offer any discounts?

Yes, we provide discounts on the bulk purchases. For any information please contact our toll free number 1800-313-4828

Enjoy your shopping at Adima